Delivery & Refund Policy
Last updated: 9 June 2026
1. Service Description
AnchorSpot, AnchorNAC and AnchorLog products under the SiperOne brand are delivered as cloud-based software services (SaaS). Physical product delivery applies only to separately ordered network devices (MikroTik or Edge N100).
2. Digital Service Delivery
Software licences and cloud services are activated within 24 hours of payment confirmation. Activation details are sent to the email address provided during registration. Digital services are delivered electronically; no physical shipment is made.
3. Hardware Delivery
Network device orders (MikroTik hEX S / hAP ax3 / wAP ac or Edge N100 appliance) are shipped within 5–10 business days after payment confirmation. Devices are sold separately from the subscription as a one-time purchase. Delivery is available within Türkiye only. Shipping costs are included in the device price.
4. Refund Policy — Digital Services
In accordance with Turkish Consumer Protection Law No. 6502 (Art. 50) and Distance Contracts Regulation (Art. 15/ğ), the right of withdrawal does not apply to digital content and services performed immediately in electronic form. No pro-rata refund is provided if the service is terminated during the annual subscription period. However, if the service is completely unusable due to a technical issue, a full refund will be issued within 14 days of notification.
5. Refund Policy — Hardware
Hardware products may be returned within 14 days of delivery under the right of withdrawal. Returned items must be in their original packaging, undamaged and unused. The device must be reset to factory defaults. To request a return, please contact info@siperone.com in writing. Return shipping costs are borne by the buyer. The refund is processed within 14 days of receiving the returned product, to the original payment method.
6. Defective Products
Hardware products that arrive damaged or defective must be reported within 3 business days of delivery. Defective products will be replaced or repaired free of charge. The warranty period is 2 years from the date of delivery.
7. Payment Methods
Credit card payments are processed securely through the iyzico payment infrastructure. Visa and Mastercard are accepted. Bank transfer and EFT payments are also available. All prices are exclusive of VAT.
8. Contact
For all delivery and refund enquiries: SiperOne Teknoloji Bilişim Yazılım Danışmanlık Ticaret Ltd. Şti. Ritim İstanbul, Cevizli Mah. Zuhal Cad. A Blok No: 46/50, Maltepe, İstanbul, Türkiye Tax ID: 7710732819 (Kartal Tax Office) MERSIS: 0771073281900001 Email: info@siperone.com